Storage and Trash
Policies effective from 5 November 2026. Availability is shown before purchase or generation.
Retention periods are not finalized. These are the current storage behaviors, not a permanent-storage promise or an automatic-deletion schedule.
Your creations and downloads
Successful generations appear in your private library. In-progress tasks can be checked again from History and task details. Search, filter, rename or favorite creations in the library; moving one to Trash does not remove its task history or credit records. Open a creation to preview it or download the original. If a preview fails, use the available retry or original-file option. Example artwork is illustrative, not your generated result or a model benchmark.
References and model settings
Image-to-image and first-frame video require a compatible model. Upload a JPG, PNG or WebP up to 10 MB and follow the image validation feedback. References are resized to fit 2048 px and available for 7 days; check the displayed expiry before reuse. Uploading alone does not start a generation. The selected reference is sent to the generation provider when the confirmed task is dispatched.
Detach removes the selection from your current draft. Removing a reference from Recent references makes it unavailable for reuse, but does not erase the stored file or free its storage. Removal can be blocked while a task is using the reference.
Storage and Trash
Newly trashed creations become eligible for the 30-day preview after that period. This is a preview threshold, not a deletion deadline. Older records without a preview date remain protected, as do records tied to ongoing tasks or review. Restore remains available after the preview date; restoring clears that date, and moving the creation to Trash again starts a new period. Permanent deletion is disabled. Trash and expired or removed references still use storage. Download files you need to keep; no permanent-retention guarantee is made here.
Account deletion is not available; moving work to Trash is not an account or personal-data deletion request.
Privacy noticeBrand and contact
- Brand
- Mazee.ai
- Public contact email
- support@mazee.ai
Signed-in users can contact support on this site. This does not send an email or automatically delete an account or its data.
open a support request