How to generate your first AI image

Getting started

Kie image and video models use creation credits. Available models and settings depend on your plan.

Starter: $5 once for 5,500 credits, valid for 90 days. No subscription or automatic renewal.

About 78 images with Seedream Flash

1. Sign in with Google or an email verification code, then review the available Starter pack on Pricing.
2. Check the prompt, settings and estimated credits before confirming. Confirmation starts a paid generation.
3. Follow the original task in History, then open your private library to download the result.

View pricing & credits · Account settings · Open the studio

Payment and missing credits

After payment, check the original order in Billing. If the payment or credits are still pending, check that order again before starting another purchase.

For a charged order with missing credits, contact support with the order number. Never send card details, verification codes or passwords.

View plans & orders · Request billing support

Standard membership

Start with 6 free images daily across two standard models. Explore Kie image and video models with creation credits.

Generation-count limits do not apply to designated membership models. Queue, concurrency and clip limits still apply; unlimited storage and instant completion are not included. Kie models use credits. Annual plans grant credits monthly, not all at once.

Unlimited designated standard images and videos, with fair queuing.

Credits, waiting and cancellation

The studio shows an estimate from the billing catalog before you confirm a generation. Accepted tasks reserve credits while waiting; success settles the charge. Waiting does not use a simultaneous generation slot. Capacity and maintenance can delay the start, so the waiting-list position is not an exact completion time.

Use Cancel waiting task before submission starts. Unstarted tasks expire after 24 hours. Cancellation or a confirmed failure releases the reservation; released credits keep their original expiry. Leaving the page does not cancel a task. Cash refunds follow the rules below.

Interrupted submissions

If submission is interrupted, let the workspace check the saved request, then check History and task details before trying again. Do not create another request for the same uncertain submission. A task awaiting review is not a confirmed failure: its credits stay reserved until the result is reconciled. Already submitted or uncertain tasks cannot be safely canceled as waiting tasks.

References and model settings

Image-to-image and first-frame video require a compatible model. Upload a JPG, PNG or WebP up to 10 MB and follow the image validation feedback. References are resized to fit 2048 px and available for 7 days; check the displayed expiry before reuse. Uploading alone does not start a generation. The selected reference is sent to the generation provider when the confirmed task is dispatched.

Detach removes the selection from your current draft. Removing a reference from Recent references makes it unavailable for reuse, but does not erase the stored file or free its storage. Removal can be blocked while a task is using the reference.

Drafts and reusing settings

Drafts are saved for your account in this browser, not synchronized across devices. Clear draft removes that local draft, not submitted tasks. Reuse settings from task details to prepare another creation; review the model, parameters and credit estimate before confirming. Expired references or unavailable settings may need replacing.

Your creations and downloads

Successful generations appear in your private library. In-progress tasks can be checked again from History and task details. Search, filter, rename or favorite creations in the library; moving one to Trash does not remove its task history or credit records. Open a creation to preview it or download the original. If a preview fails, use the available retry or original-file option. Example artwork is illustrative, not your generated result or a model benchmark.

Storage and Trash

Recorded storage includes active creations, Trash, retained references and known pending or unlinked files. Unknown sizes are shown separately, not counted as zero; this is not a full storage-bucket audit. Verify file sizes checks metadata for up to 20 eligible files per click, without downloading their contents or deleting files. No plan storage limit is configured; this is not an unlimited-storage promise.

Newly trashed creations become eligible for the 30-day preview after that period. This is a preview threshold, not a deletion deadline. Older records without a preview date remain protected, as do records tied to ongoing tasks or review. Restore remains available after the preview date; restoring clears that date, and moving the creation to Trash again starts a new period. Permanent deletion is disabled. Trash and expired or removed references still use storage. Download files you need to keep; no permanent-retention guarantee is made here.

Support & feedback

Email support: support@mazee.ai

Email and on-site support are separate. Email does not automatically create a support ticket.

Signed-in users canopen a support request, link their own task or order, add information and read replies here. Requests do not send email or automatically issue refunds, grant credits or resubmit generation. Service hours remain pending.

Do not put passwords, verification codes, API keys or payment details in prompts or other content submitted to the service.

Privacy notice

Account information includes your email, display name, private biography, time zone, notification preferences, sign-in provider identifiers and session records. Email sign-in also processes verification requests and codes; do not send codes or credentials to support.

Mazee.ai operates this service. Contact support@mazee.ai for privacy, service and refund requests. Creem handles private merchant verification.

Service terms notice

The studio shows the selected model, settings and estimated credits before confirmation. Accepted tasks reserve credits while waiting; successful delivery settles the charge. Waiting does not consume a simultaneous generation slot, and queue position is not a guaranteed completion time. The service never silently switches a free or membership request to a paid model.

You must be at least 18 and meet your local legal contracting age and capacity. The service is limited to supported locations outside mainland China where payment providers, model providers and local law permit the intended use. You must give accurate information and must not misstate your location or use a proxy to bypass restrictions.

Age and supported regions

You must be at least 18 and meet the legal age to enter a contract where you live. We do not currently offer the service to minors.

The service is offered outside mainland China, only where Creem, the selected model provider and local law permit it. Availability may differ by model and region.

Refunds and subscription cancellation

For your first membership purchase or each credit pack, request a full refund within 14 days of payment if none of that order’s paid benefits have been used. For renewals, request within 3 days of the charge if none of the current period’s paid benefits have been used.

Using free benefits or browsing does not count as paid usage. After paid use, dissatisfaction alone does not guarantee a full refund. Contact support: first purchases with limited usage may receive an individually reviewed refund for unused benefits. Duplicate charges, unauthorized payments and delivery failures are reviewed separately.

Refunds are based on the amount actually paid and are processed through Creem. Statutory consumer rights and applicable Creem requirements prevail. Credit releases are not cash refunds. Canceling stops the next renewal; paid access normally continues to the end of the paid period unless a refund changes it.