Service terms notice

Service and agreement status

Mazee.ai provides AI image generation through third-party providers. Contact support@mazee.ai for service, privacy and billing requests.

Kie image and video models use creation credits. Available models and settings depend on your plan.

Get started with a $5 Starter pack: 5,500 credits, valid for 90 days. No subscription or automatic renewal.

Accounts and service admission

You must be at least 18 and meet your local legal contracting age and capacity. The service is limited to supported locations outside mainland China where payment providers, model providers and local law permit the intended use. You must give accurate information and must not misstate your location or use a proxy to bypass restrictions.

We use the country or territory detected for your connection, and the subdivision where needed, to check which models are available. We record the region, time and applicable policy versions. You do not need to enter a location.

Buying credits does not require an age declaration. Regional restrictions still apply.

Protect your sign-in methods and sessions. Use the account controls to review connected methods and sign out other sessions if necessary. Tell support promptly about unauthorized use. Access can be restricted for account compromise, abuse, unlawful content or provider restrictions; a blacklist action does not itself cancel an existing subscription or approve a cash refund.

Your content and generated results

You must have the rights and permissions needed to submit prompts, reference images and other content, including permissions concerning identifiable people. You grant only the permissions needed to process, screen, store and deliver the requested service and investigate support or safety issues. Private work is not automatically published to a public gallery.

Rights in your inputs remain with you or their rightful owners. AI output may be inaccurate, similar to another user’s result or ineligible for exclusive copyright protection. No blanket ownership, exclusivity or commercial-use guarantee is made. Commercial use depends on the selected model’s applicable license, provider conditions and third-party rights; unresolved model licensing keeps that offering closed.

Review results before use. Do not rely on generated material as professional medical, legal, financial or other high-stakes advice. Do not submit secrets, personal credentials or content prohibited by the acceptable use policy. Screening refusal, an uncertain result or a provider outage may stop a request; screening cannot guarantee that all input and output is safe.

Tasks, credits and recovery

The studio shows the selected model, settings and estimated credits before confirmation. Accepted tasks reserve credits while waiting; successful delivery settles the charge. Waiting does not consume a simultaneous generation slot, and queue position is not a guaranteed completion time. The service never silently switches a free or membership request to a paid model.

Cancel a waiting task before submission starts. Unstarted tasks expire after 24 hours. Cancellation or confirmed failure releases the reservation; released credits keep their original expiry. Leaving a page does not cancel a task. Already submitted or uncertain tasks continue through reconciliation and must not be recreated solely because a response is slow.

After an interrupted submission, check its saved receipt, History and task details before trying again. A task awaiting review is not a confirmed failure; its credits can remain reserved until reconciliation. A safe retry uses the original request identifier. Download and save important results yourself; storage access is subject to the disclosed storage policy.

Orders, renewal and refunds

Creem is merchant of record for purchases. Checkout shows price, currency and applicable tax before payment. Starter is a one-time purchase without automatic renewal.

Subscription renewal and cancellation follow the displayed checkout and account terms. Cancellation stops future renewal after provider confirmation; it does not by itself erase an order or approve a refund. Initial unused purchases and unused renewals follow the confirmed refund periods below. Used purchases and delivery defects require manual review, with mandatory consumer rights preserved.

Refund amounts are based on the actual amount paid and are processed through Creem to the original payment route where supported. Releasing reserved creative credits is different from a cash refund. Do not send card numbers or bank credentials to on-site support.

Availability, restrictions and ending use

Maintenance, capacity limits, safety review and third-party outages may delay or restrict the service. We provide actionable status and recovery paths but do not promise uninterrupted service or a fixed generation time. Closing access to new work must preserve safe reconciliation of existing submitted tasks.

You can stop using the service, manage an existing subscription through its available provider controls, and request account or privacy review through support. Account deletion is a manual request, not an instant self-service feature. Withdrawing an admission declaration stops new work and does not cancel a submitted task, payment or subscription.

Mandatory consumer rights remain protected. Contact support first about disputes. Applicable law and competent courts follow mandatory local rules; no exclusive foreign forum is imposed.

Changes and contact

Effective from 5 November 2026. Material changes receive a new version and, where required, fresh confirmation before new work.

Age and supported regions

You must be at least 18 and meet the legal age to enter a contract where you live. We do not currently offer the service to minors.

The service is offered outside mainland China, only where Creem, the selected model provider and local law permit it. Availability may differ by model and region.

Refunds and subscription cancellation

For your first membership purchase or each credit pack, request a full refund within 14 days of payment if none of that order’s paid benefits have been used. For renewals, request within 3 days of the charge if none of the current period’s paid benefits have been used.

Using free benefits or browsing does not count as paid usage. After paid use, dissatisfaction alone does not guarantee a full refund. Contact support: first purchases with limited usage may receive an individually reviewed refund for unused benefits. Duplicate charges, unauthorized payments and delivery failures are reviewed separately.

Refunds are based on the amount actually paid and are processed through Creem. Statutory consumer rights and applicable Creem requirements prevail. Credit releases are not cash refunds. Canceling stops the next renewal; paid access normally continues to the end of the paid period unless a refund changes it.

Content and prompt screening

Do not generate NSFW, explicit or sexually suggestive content, sexual content involving minors, harmful or unlawful content, or use face-swap and deepfake tools.

Submit only prompts and reference media you have permission to use. Do not use the service to harass, impersonate or deceive others.

Image and video prompts are screened before generation. Rejected or flagged prompts are blocked; if screening is unavailable, generation pauses. Screening is not a guarantee that generated media is safe.